Refund & Return Policy

Thank you for shopping with DESTANI DECOR! Every item is handmade and carefully crafted with love. Because of the custom and handmade nature of our products, please review our policy before placing your order.

By completing your purchase, you acknowledge that you have read, understood, and agreed to the policies below.

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All Sales Are Final

Due to the handmade and made-to-order nature of our products, all sales are final.

We do not accept returns, exchanges, or cancellations for:

• Custom or personalized items

• Handmade products

• Items purchased during live sales

• Sale or clearance items

• Digital products (if applicable)

• Gift cards

Please review your order carefully before completing your purchase.

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Order Accuracy

It is the customer's responsibility to ensure all information entered at checkout is correct, including:

• Shipping address

• Billing information

• Product selections

• Colors

• Sizes

• Personalization details

• Email address

DESTANI DECOR is not responsible for delays or additional shipping charges resulting from incorrect information provided at checkout.

If you notice an error after placing your order, please contact us immediately. While we will do our best to help, changes cannot be guaranteed once production has begun.

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Order Cancellations

Once an order has been placed, it cannot be canceled, modified, or refunded.

As a small business, we begin purchasing materials, reserving production time, and processing orders immediately after they are received. For this reason, we are unable to accommodate cancellation requests for any reason, including accidental purchases, change of mind, duplicate orders, or delayed responses.

Please carefully review your order, shipping address, personalization details, and product selections before completing your purchase. By placing an order with DESTANI DECOR, you acknowledge and agree that all orders are final and cannot be canceled.

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Handmade Product Disclaimer

Every item is individually handmade.

Because of this, slight variations may occur, including but not limited to:

• Glitter placement

• Decorative elements

• Vinyl placement

• Resin flow

• Color tones

• Tiny bubbles

• Minor imperfections that do not affect the functionality of the product

These variations make every piece unique and are not considered defects.

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Color Disclaimer

Actual colors may vary slightly due to:

• Screen brightness

• Phone or computer settings

• Lighting

• Photography

Color differences alone are not considered a defect.

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Damaged Orders

We carefully inspect every order before it leaves our studio.

If your order arrives damaged during shipping:

• Contact us within 24 hours of delivery

• Email clear photos of:

  • The damaged item

  • All packaging

  • Shipping label

  • Protective packaging

• Include your order number.

Failure to provide the required photos within the requested timeframe may result in your claim being denied.

Once reviewed, we will determine whether a replacement is appropriate.

Refunds are generally not issued for shipping damage.

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Lost or Stolen Packages

Once your package has been marked as delivered by the shipping carrier, DESTANI DECOR is not responsible for lost or stolen packages.

If your package is marked delivered but cannot be located, we recommend:

• Checking around your property

• Asking household members

• Checking with neighbors

• Contacting your local post office

• Filing a claim with the shipping carrier if applicable

Shipping carriers are responsible for packages after they are accepted into their possession.

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Incorrect Items

If you receive an incorrect item due to our error, please contact us within 24 hours of delivery.

Please include:

• Order number

• Photos of the item received

• Photos of the packing slip (if included)

If the mistake was made by DESTANI DECOR, we will work with you to make it right.

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Defective Products

If you received an item that is defective or damaged due to a product-related issue, you much contact us within 24hrs of delivery and provide photos or other requested documentation. 

If the item is determined to be defective, we will provide a return shipping label at no cost to you. The defective item must be returned to us using the provided label before the refund process can begin. Refunds will not be issued until the returned item has been received and reviewed.

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Customer Damage

We cannot replace or refund items that become damaged due to:

• Dropping the item

• Improper cleaning

• Dishwasher use

• Microwave use

• Exposure to excessive heat

• Improper storage

• Normal wear and tear

• Accidental breakage

Please follow all care instructions provided with your order.

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Shipping Delays

Our estimated processing times are provided for your convenience.

Processing and shipping estimates are not guaranteed.

DESTANI DECOR is not responsible for delays caused by:

• USPS or other shipping carriers

• Weather

• Holidays

• Natural disasters

• Carrier staffing issues

• Customs processing

• Incorrect addresses provided by customers

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Refused or Returned Packages

Packages returned due to:

• Incorrect address

• Failure to claim the package

• Refused delivery

may require additional shipping fees before being reshipped.

Shipping charges are non-refundable.

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Chargebacks

By placing an order, you agree to contact DESTANI DECOR first if you have any concerns regarding your purchase.

Fraudulent chargebacks for products that have been delivered or completed may be disputed using order documentation, tracking information, communications, and acceptance of these store policies.

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Contact Us

For questions regarding your order, please contact us by email.

Response time is typically 24–48 business hours, although many emails are answered sooner.

Please avoid sending multiple emails regarding the same issue, as doing so may move your message to the newest position in our inbox and delay our response.

Thank you for supporting our small business!

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Frequently Asked Questions

Can I cancel my order?

No. Once an order has been placed, it cannot be canceled, modified, or refunded. Please review your order carefully before checking out, as all sales are final.

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Can I return my cup if I change my mind?

No. Because every item is handmade and made specifically for each customer, we do not accept returns due to buyer's remorse or change of mind.

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My package says "Delivered," but I don't have it. What do I do?

Please check around your property, with neighbors, household members, and your local post office. Once a package is marked as delivered, responsibility transfers to the shipping carrier and the recipient.

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My item arrived damaged. What should I do?

Please email us within 24 hours of delivery with photos of the damaged item, the packaging, and the shipping label so we can review your claim.

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My glitter moved differently than expected. Is my cup defective?

No. Snow globe and lava-style cups naturally vary in glitter movement due to temperature, storage, and the handmade filling process. This is a normal characteristic and not considered a defect.

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Why does my cup look slightly different from the photos?

Every item is handmade, so no two pieces will ever be exactly alike. Small differences are part of the unique charm of handmade products.

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Do you combine orders?

Orders are generally processed separately. During live sales, combined shipping may be available only if arranged before checkout and for same day order only. Please contact us in advance if combining orders is offered during a live event.

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Can I rush my order?

Rush orders may be available depending on our production schedule. Please contact us before placing your order to inquire about availability.

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How long does it take to receive my order?

Processing time varies depending on the product and current order volume. Shipping begins after your order has been completed and packaged. Once shipped, delivery times are determined by the shipping carrier and are outside of our control.

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What if I entered the wrong shipping address?

Please contact us immediately. Address changes cannot be guaranteed once an order has entered production or has been shipped.

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Do you replace items damaged after delivery?

Unfortunately, no. Damage resulting from drops, misuse, improper care, accidental breakage, or normal wear and tear is not covered under our policy.

Care Instructions & Product Disclaimer

Thank you for choosing DESTANI DECOR! Every product is carefully handcrafted with attention to detail. Proper care will help preserve the beauty and longevity of your handmade item.

By purchasing from DESTANI DECOR, you acknowledge that you have read, understood, and agreed to the care instructions and product disclaimers below.

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Cup Care Instructions

To keep your handmade cup looking its best, please follow these care instructions:

• Hand wash only using warm water and mild dish soap.

• Do not place your cup in the dishwasher.

• Do not microwave your cup.

• Do not soak your cup in water.

• Avoid using abrasive sponges, steel wool, or harsh cleaning products.

• Dry immediately with a soft towel after washing.

• Store your cup in a cool, dry place when not in use.

• Avoid prolonged exposure to direct sunlight, as it may cause fading or discoloration over time.

• Do not leave your cup inside a hot vehicle or expose it to extreme temperatures.

Failure to follow these care instructions may damage your cup and will void any replacement consideration.

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Snow Globe & Lava Cup Information

Snow globe and lava cups are filled with specialized solutions that are carefully sealed during the handmade process.

Please note:

• Glitter movement will naturally vary.

• Glitter may temporarily stick due to temperature changes or extended periods of sitting.

• Some cups may require gentle flipping or swirling to restore movement.

• Air bubbles may naturally appear over time.

• Small variations in glitter flow are expected.

• No two snow globe cups will move exactly the same.

These characteristics are normal and are not considered defects.

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Handmade Product Disclaimer

Every product is individually handmade.

Because each item is crafted by hand, slight variations are expected, including but not limited to:

• Glitter placement

• Decorative placement

• Vinyl alignment

• Resin appearance

• Color shades

• Small bubbles

• Brush strokes

• Minor imperfections that do not affect the functionality of the product

These variations are a natural part of handmade craftsmanship and make every item one of a kind.

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Product Use Disclaimer

Our products are intended for normal, everyday use.

DESTANI DECOR is not responsible for damage caused by:

• Dropping the product

• Improper cleaning

• Dishwasher use

• Microwave use

• Excessive heat

• Freezing

• Soaking

• Rough handling

• Accidental damage

• Normal wear and tear

Customers assume responsibility for proper use and care after delivery.

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Acrylic Cup Disclaimer

Acrylic cups are durable but are not unbreakable.

Dropping or striking the cup against hard surfaces may result in cracks, chips, or breakage.

Please handle your cup with care.

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Glass Cup Disclaimer

Glass cups should always be handled with caution.

Glass is breakable and may shatter if dropped or exposed to sudden impact.

DESTANI DECOR is not responsible for accidental breakage after delivery.

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Straw Disclaimer

Decorative straws are intended for normal beverage use only.

Please do not:

• Bend excessively

• Bite or chew on the straw

• Use decorative toppers as toys

• Leave children unattended with decorative straws

Small decorative pieces may present a choking hazard for young children.

Adult supervision is recommended.

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Lid Disclaimer

Decorative lids should be handled gently.

Avoid:

• Pulling on decorative pieces

• Twisting decorations

• Dropping lids onto hard surfaces

Decorative elements are securely attached but may become damaged through misuse or accidental impact.

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UV DTF Wrap Disclaimer

Once a UV DTF wrap has been applied, it is considered permanent.

Please note:

• Application should be completed carefully.

• We are not responsible for application errors, wrinkles, bubbles, or misalignment during installation.

• Wraps cannot be reused once removed.

• Due to differences in cup manufacturers, slight sizing variations may occur.

Please ensure the wrap size is compatible with your cup before applying.

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Color Disclaimer

Actual colors may vary slightly due to:

• Screen settings

• Device displays

• Lighting conditions

• Photography

Minor color variations are not considered defects.

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Safety Disclaimer

Our products are handmade decorative drinkware and accessories.

Please inspect your product before each use.

Discontinue use if your product becomes cracked, damaged, or unsafe.

DESTANI DECOR is not liable for injuries resulting from misuse, accidental damage, improper care, or failure to follow the care instructions provided.

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Frequently Asked Questions

Can I put my cup in the dishwasher?

No. All handmade cups must be hand washed only. Dishwasher use may damage the finish, decorations, vinyl, or seal.

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Can I microwave my cup?

No. None of our cups are microwave safe.

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Can I soak my cup?

No. Soaking may weaken adhesives, decorative elements, and protective finishes.

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Why is my glitter moving slower than expected?

Temperature affects the liquid inside snow globe and lava cups. If your cup has been exposed to cold temperatures, allow it to reach room temperature before use. Some designs may also require a gentle flip or swirl to restore movement.

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Are bubbles inside my snow globe cup normal?

Yes. Small air bubbles may naturally develop over time and are a normal part of handmade snow globe cups.

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My cup has tiny imperfections. Is it defective?

No. Because every product is handmade, small variations and minor imperfections that do not affect functionality are expected and are not considered defects.

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Can I leave my cup in a hot car?

We do not recommend it. Prolonged exposure to heat or direct sunlight may affect adhesives, decorative elements, vinyl, and the liquid inside snow globe cups.

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Are your cups leakproof?

Some cup styles are spill-resistant, while others are not intended to be completely leakproof. Unless a product listing specifically states that a cup is leakproof, we recommend keeping it upright during transport to help prevent spills.

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Can I replace my cup if I accidentally drop it?

Unfortunately, no. Damage caused by accidental drops, misuse, improper care, or normal wear and tear is not covered.

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Are the decorative pieces food safe?

The decorative elements are attached to the exterior of the cup or lid and are not intended for consumption. Please avoid placing decorative portions in your mouth or allowing young children to play with them.

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How long will my handmade cup last?

With proper care, your handmade cup can last for years. Following the care instructions will help preserve its appearance and extend its lifespan.

Shipping Policy

Thank you for shopping with DESTANI DECOR! Every order is carefully handcrafted and packaged with care. Please read our shipping policy before placing your order.

By placing an order with DESTANI DECOR, you acknowledge that you have read, understood, and agreed to the shipping policy below.

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Order Processing

All of our products are handmade and made to order unless otherwise stated.

Our current processing time is 3–5 business days. This is the time required to create, inspect, and prepare your order before it is shipped.

Please note:

• Business days are Monday through Friday and do not include weekends or holidays.

• Processing time begins after your order has been placed and payment has been successfully received.

• Processing times are estimates and may vary during sales, holidays, new product launches, or periods of high order volume.

• Handmade products require time to ensure quality, and we appreciate your patience.

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Shipping Time

Once your order has been completed, it will be shipped using the shipping method selected at checkout.

Shipping transit times are estimates provided by the shipping carrier and are not guaranteed.

Delivery times may vary depending on:

• Your location

• Weather conditions

• Holidays

• Carrier delays

• High shipping volume

• Other circumstances outside of our control

DESTANI DECOR is not responsible for shipping delays once your package has been accepted by the shipping carrier.

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Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for the tracking information to update after the shipping carrier receives your package.

If you do not receive your shipping confirmation, please check your spam or junk folder before contacting us.

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Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If an incorrect address is entered:

• We cannot guarantee that changes can be made once your order has been placed.

• If your order has already shipped, we are unable to reroute or recover the package.

• DESTANI DECOR is not responsible for packages shipped to an address provided incorrectly by the customer.

Additional shipping charges may apply if a package is returned and requires reshipment.

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Combined Orders

Orders are processed individually.

Combined shipping is not guaranteed.

During select live sales, same-day orders may be eligible for combined shipping only if requested before placing your order and only if a combined shipping code has been provided by DESTANI DECOR.

Requests made after checkout cannot be guaranteed.

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Lost, Missing, or Stolen Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.

If your tracking information shows "Delivered" but you have not received your package, we recommend:

• Checking around your property.

• Asking household members.

• Checking with neighbors.

• Contacting your local post office.

• Contacting the shipping carrier directly.

DESTANI DECOR is not responsible for lost or stolen packages that have been marked as delivered.

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Shipping Damage

Every order is carefully inspected and securely packaged before shipment.

If your package arrives damaged, you must contact us within 24 hours of delivery.

Please include:

• Your order number.

• Clear photos of the damaged item.

• Photos of the shipping box.

• Photos of the packing materials.

• A photo of the shipping label.

Failure to provide the requested documentation within the required timeframe may result in your claim being denied.

Each claim will be reviewed individually.

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Returned Packages

Packages returned to DESTANI DECOR due to:

• Incorrect address

• Insufficient address information

• Refused delivery

• Failure to claim the package

may be reshipped after the customer pays the new shipping cost.

Original shipping charges are non-refundable.

If we do not receive a response regarding a returned package within 30 days of its return to us, the order will be considered abandoned and no refund or replacement will be issued.

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Shipping Delays

While we strive to ship orders as quickly as possible, delays may occur due to circumstances beyond our control, including but not limited to:

• Severe weather

• Natural disasters

• Carrier delays

• Labor shortages

• Mechanical issues

• Customs inspections

• High holiday shipping volume

Shipping delays do not qualify for refunds, cancellations, or chargebacks.

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Refused Deliveries

If a customer refuses delivery of an order, any shipping charges, return shipping fees, or carrier fees incurred will be the responsibility of the customer.

Refunds will not be issued for refused shipments.

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Contact Us

If you have any questions about your shipment, please contact us by email.

Our typical response time is 24–48 business hours.

To help us assist you as quickly as possible, please include your order number in all correspondence.

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Frequently Asked Questions

When will my order ship?

Orders are typically processed within 3–5 business days before shipping.

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How long does shipping take?

Shipping time depends on the shipping method selected at checkout and your location. Transit times are estimates provided by the shipping carrier and are not guaranteed.

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My tracking hasn't updated. What should I do?

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating. If there has been no movement after that time, feel free to contact us.

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Can I change my shipping address after placing my order?

We cannot guarantee address changes once an order has been placed. Please contact us immediately if you notice an error, and we will do our best to assist before your order ships.

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Can I combine multiple orders?

Combined shipping is only available during select live sales and must be arranged before checkout. It is not guaranteed for orders placed separately without prior approval.

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My package says "Delivered," but I don't have it.

Please check around your property, with neighbors, household members, and your local post office. You may also contact the shipping carrier directly for assistance. Packages marked as delivered are the responsibility of the recipient and the shipping carrier.

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Do you refund shipping costs if my package is delayed?

No. Shipping delays caused by the carrier, weather, holidays, customs, or other circumstances beyond our control do not qualify for refunds.

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What if my package is returned to you?

If your package is returned due to an incorrect address, refusal, or failure to claim it, we can reship it once the new shipping charges have been paid.

Summary Timeline

• Production: 3–5 business days
• Packaging: 1–2 business days
• Tracking updates: Up to 48 hours after label is created