Refund & Return Policy

Thank you for shopping with DESTANI DECOR! Every item is handmade and carefully crafted with love. Because of the custom and handmade nature of our products, please review our policy before placing your order.

By completing your purchase, you acknowledge that you have read, understood, and agreed to the policies below.

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All Sales Are Final

Due to the handmade and made-to-order nature of our products, all sales are final.

We do not accept returns, exchanges, or cancellations for:

• Custom or personalized items

• Handmade products

• Items purchased during live sales

• Sale or clearance items

• Digital products (if applicable)

• Gift cards

Please review your order carefully before completing your purchase.

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Order Accuracy

It is the customer's responsibility to ensure all information entered at checkout is correct, including:

• Shipping address

• Billing information

• Product selections

• Colors

• Sizes

• Personalization details

• Email address

DESTANI DECOR is not responsible for delays or additional shipping charges resulting from incorrect information provided at checkout.

If you notice an error after placing your order, please contact us immediately. While we will do our best to help, changes cannot be guaranteed once production has begun.

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Order Cancellations

Once an order has been placed, it cannot be canceled, modified, or refunded.

As a small business, we begin purchasing materials, reserving production time, and processing orders immediately after they are received. For this reason, we are unable to accommodate cancellation requests for any reason, including accidental purchases, change of mind, duplicate orders, or delayed responses.

Please carefully review your order, shipping address, personalization details, and product selections before completing your purchase. By placing an order with DESTANI DECOR, you acknowledge and agree that all orders are final and cannot be canceled.

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Handmade Product Disclaimer

Every item is individually handmade.

Because of this, slight variations may occur, including but not limited to:

• Glitter placement

• Decorative elements

• Vinyl placement

• Resin flow

• Color tones

• Tiny bubbles

• Minor imperfections that do not affect the functionality of the product

These variations make every piece unique and are not considered defects.

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Color Disclaimer

Actual colors may vary slightly due to:

• Screen brightness

• Phone or computer settings

• Lighting

• Photography

Color differences alone are not considered a defect.

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Damaged Orders

We carefully inspect every order before it leaves our studio.

If your order arrives damaged during shipping:

• Contact us within 24 hours of delivery

• Email clear photos of:

  • The damaged item

  • All packaging

  • Shipping label

  • Protective packaging

• Include your order number.

Failure to provide the required photos within the requested timeframe may result in your claim being denied.

Once reviewed, we will determine whether a replacement is appropriate.

Refunds are generally not issued for shipping damage.

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Lost or Stolen Packages

Once your package has been marked as delivered by the shipping carrier, DESTANI DECOR is not responsible for lost or stolen packages.

If your package is marked delivered but cannot be located, we recommend:

• Checking around your property

• Asking household members

• Checking with neighbors

• Contacting your local post office

• Filing a claim with the shipping carrier if applicable

Shipping carriers are responsible for packages after they are accepted into their possession.

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Incorrect Items

If you receive an incorrect item due to our error, please contact us within 24 hours of delivery.

Please include:

• Order number

• Photos of the item received

• Photos of the packing slip (if included)

If the mistake was made by DESTANI DECOR, we will work with you to make it right.

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Defective Products

If you believe your product has a manufacturing defect that affects cup usage, please contact us within 24 hrs of delivery.

Normal wear and tear, accidental damage, improper care, misuse, drops, exposure to heat, dishwashers, microwaves, or soaking are not considered manufacturing defects.

Each case is reviewed individually.

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Customer Damage

We cannot replace or refund items that become damaged due to:

• Dropping the item

• Improper cleaning

• Dishwasher use

• Microwave use

• Exposure to excessive heat

• Improper storage

• Normal wear and tear

• Accidental breakage

Please follow all care instructions provided with your order.

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Shipping Delays

Our estimated processing times are provided for your convenience.

Processing and shipping estimates are not guaranteed.

DESTANI DECOR is not responsible for delays caused by:

• USPS or other shipping carriers

• Weather

• Holidays

• Natural disasters

• Carrier staffing issues

• Customs processing

• Incorrect addresses provided by customers

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Refused or Returned Packages

Packages returned due to:

• Incorrect address

• Failure to claim the package

• Refused delivery

may require additional shipping fees before being reshipped.

Shipping charges are non-refundable.

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Chargebacks

By placing an order, you agree to contact DESTANI DECOR first if you have any concerns regarding your purchase.

Fraudulent chargebacks for products that have been delivered or completed may be disputed using order documentation, tracking information, communications, and acceptance of these store policies.

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Contact Us

For questions regarding your order, please contact us by email.

Response time is typically 24–48 business hours, although many emails are answered sooner.

Please avoid sending multiple emails regarding the same issue, as doing so may move your message to the newest position in our inbox and delay our response.

Thank you for supporting our small business!

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Frequently Asked Questions

Can I cancel my order?

No. Once an order has been placed, it cannot be canceled, modified, or refunded. Please review your order carefully before checking out, as all sales are final.

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Can I return my cup if I change my mind?

No. Because every item is handmade and made specifically for each customer, we do not accept returns due to buyer's remorse or change of mind.

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My package says "Delivered," but I don't have it. What do I do?

Please check around your property, with neighbors, household members, and your local post office. Once a package is marked as delivered, responsibility transfers to the shipping carrier and the recipient.

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My item arrived damaged. What should I do?

Please email us within 24 hours of delivery with photos of the damaged item, the packaging, and the shipping label so we can review your claim.

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My glitter moved differently than expected. Is my cup defective?

No. Snow globe and lava-style cups naturally vary in glitter movement due to temperature, storage, and the handmade filling process. This is a normal characteristic and not considered a defect.

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Why does my cup look slightly different from the photos?

Every item is handmade, so no two pieces will ever be exactly alike. Small differences are part of the unique charm of handmade products.

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Do you combine orders?

Orders are generally processed separately. During live sales, combined shipping may be available only if arranged before checkout and for same day order only. Please contact us in advance if combining orders is offered during a live event.

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Can I rush my order?

Rush orders may be available depending on our production schedule. Please contact us before placing your order to inquire about availability.

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How long does it take to receive my order?

Processing time varies depending on the product and current order volume. Shipping begins after your order has been completed and packaged. Once shipped, delivery times are determined by the shipping carrier and are outside of our control.

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What if I entered the wrong shipping address?

Please contact us immediately. Address changes cannot be guaranteed once an order has entered production or has been shipped.

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Do you replace items damaged after delivery?

Unfortunately, no. Damage resulting from drops, misuse, improper care, accidental breakage, or normal wear and tear is not covered under our policy.